Straight answers

The Starter plan is free and includes 50 bookings per month. Pro (500 bookings/month) and Enterprise (unlimited) are paid — current pricing is on the pricing page, billed monthly or yearly. Your Voyara subscription is billed through Voyara's own Stripe, entirely separate from the money your customers pay you.

Three things: the monthly booking cap (50 / 500 / unlimited), how many of the premium page templates you can apply, and your monthly AI-chat message allowance (50 / 500 / unlimited). Custom domains, your own Stripe and Duffel keys, the full admin panel, analytics and the monthly report are on every plan including Starter.

No. Payments go directly into your own Stripe account and Voyara is never a party to the transaction. You pay Voyara a subscription fee for the platform; you keep 100% of what your customers pay you, minus Stripe’s own processing fees which go to Stripe, not us.

The trial is 14 days by default and needs no credit card. It starts the moment your account is created (after you click the email verification link).

The whole product. Flight search works during the trial using a shared Voyara Duffel key, so you can test the full booking flow before opening your own Duffel account. You have not chosen a paid plan yet — the trial is a "pick a plan when ready" state.

If you've chosen a plan, nothing changes except that flight search now needs your own Duffel key. If you haven't chosen a plan, your storefront and admin panel are restricted — you can still reach Plan, Settings and Support — until you pick one. See How it works.

Yes, to take payments. There is no shared Stripe pool. Until you connect a valid Stripe key, checkout is disabled — customers can browse and submit inquiries but can't pay. How payments work →

Only if you sell flights, and only after the trial (or once you are on a paid plan). During the trial a shared key covers flight search. After that you connect your own Duffel account and key. Duffel’s onboarding — including any airline approvals — is between you and Duffel and can take a few days, so start it early.

For everything except WhatsApp, yes — connecting Stripe, Duffel and SMTP is pasting keys from those providers' dashboards, and the storefront is templates and settings with live previews. WhatsApp is the exception and is genuinely more involved.

Yes, on every plan including Starter. You add a CNAME and a TXT ownership record, click Verify, and HTTPS is issued automatically. Full details →

It is requested the first time a browser hits your verified domain, and provisioning usually takes a couple of minutes. Combined with DNS propagation (which can take longer depending on your provider), expect the domain to be fully working within a few minutes to a few hours of adding the records — not instantly.

You do. Every agency is an isolated tenant — your catalogue, bookings, customers, conversations and settings are scoped to your tenant and are never visible to another agency. Voyara operates the platform; the business data belongs to your agency.

Every third-party secret is encrypted with AES-256-GCM before it's written to the database, with a per-value random IV. Secrets are never shown back to you — only the last four characters. More on security →

Only through an explicit, time-limited support-access session that is logged, and even then sensitive actions like changing your billing relationship or your password are blocked. There is no silent back door.

Every admin panel has a live chat straight to Voyara’s team built into it — not a ticket queue. It’s socket-backed and real-time. This is separate from the support tools you offer your own customers (contact forms, your storefront AI chat, your WhatsApp).

Yes. You can cancel your Voyara subscription at any time. Because payments run through your own Stripe account and your data belongs to your tenant, cancelling stops the platform subscription — it does not touch your Stripe account or your customers’ payment history.